rbcmart.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy –

In case a product is not liked by you, you can create a return order and get the money Refunded, if payment already made; on the conditions that:

A. the product is not used or tampered

b. the product is intact with packaging

c.the product is in Re-Saleable condition

* RMA (Return Management Authorization) has to be raised within 24 hours of receiving the order.

* Only the shipping/freight Charges will be deducted.

* Replacement & Refund are subjected after QC approval.

* If QC fails then same product will be shipped back to the customer and Refund will not be done

* No wallet credit or any other credit or masking of Refund like other e-commerce website.

* However, we can give cash back if you want the Refund to be made in your  as rbcmart.com  credit, shipping/freight charges will not be deducted and the wallet will be credited with full Refund amount, which can be used at any of your shopping in future.

A. Order Cancellation within 1 hour. If order is cancelled before dispatch, full Refund will be initiated within 48 hours of raising the Refund request.

B. Order Cancellation after Dispatch. Refund will be initiated within 48 hours of the Returned goods received back in our warehouse, after deducting the shipping/freight Charges only.

* However, we can give Medimall cash back if you want the Refund to be made in your wallet as Medimall  credit, shipping/freight charges will not be deducted and the wallet will be credited with full Refund, which can be used at any of your shopping in future.

C. Return of the Product

products can be returned within  7 days recive

a. In case the order is damaged in Transit (at the time of receipt):

* Your order will be replaced free of cost, once you refuse the parcel & mentioning on the courier return as damaged goods & retain the copy from the delivery boy and attach it to the RMA being raised.

* Further, your replacement order will be dispatched within 48 hours of the Returned goods received back in our warehouse.

* However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

* However, we can give MMH cash back if you want the Refund to be made in your bank account  it will done thorugh NEFT in 4 to 7 Days.  credit, shipping/freight charges will not be deducted and the wallet will be credited with full Refund, which can be used at any of your shopping in future.

D. Order Received & Found Damaged (after opening the parcel, no damage note to the courier):

* Send the photograph attached (of the damaged parcel box as well as the product) to the   e-mail i.e., info@Medimallhealthcare.in within 12hours of the receipt of goods.

* Raise the RMA (Return Management Authorization), only once the RMA is approved, goods will be returned.

* Order will be replaced free of cost, only if the default is from our end/Courier.

* Further, your replacement order will be dispatched within 48 hours of the Returned order received in our warehouse & approved by the QC team.

* However, full Refund (including the shipping/freight charges) will be made only in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

Note :

* Replacement & Refund are subjected after QC approval.

* If QC fails then same product will be shipped back to the customer and Refund will not be done.

* In case Reverse pick up is not available at your address, then you need to courier the product to Medimall Healthcare warehouse. Courier cost will be given to you by issuing the MMH cash back of the same worth, which can be used at any of your shopping in future.

E. Wrong Shipment Made

* If Wrong Size/Flavor/Color/Brand/Model delivered, the order will be replaced free of cost.

* In that case, your replacement order will be dispatched within 48 hours of the Returned order received.

* However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted

Note:

* Replacement & Refund are subjected after QC approval.

* If QC fails then same product will be shipped back to the customer and Refund will not be done.

* In case Reverse pick up is not available at your address, then you need to courier the product to Medimall Healthcare warehouse. Courier cost will be given to you by issuing the MMH cash back of the same worth, which can be used at any of your shopping in future.

F. Defective Product Delivered

* Raise the RMA (Return Management Authorization), with 12 hours of receipt of the goods only once the RMA is approved, goods will be returned.

* In this case, your replacement order will be dispatched within 48 hours of the Returned order received.

* However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

Note:

* Replacement & Refund are subjected after QC approval.

* If QC fails then same product will be shipped back to the customer and Refund will not be done.

* In case Reverse pick up is not available at your address, then you need to courier the product to Medimall Healthcare warehouse. Courier cost will be given to you by issuing the MMH cash back of the same worth, which can be used at any of your shopping in future.

G. Used Product Received

* Raise the RMA (Return Management Authorization), with 12 hours of receipt of the goods only once the RMA is approved, goods will be returned.

* In this case, your replacement order will be dispatched within 48 hours of the Returned order received.

* However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

Note :

* Replacement & Refund are subjected after QC approval.

* If QC fails then same product will be shipped back to the customer and Refund will not be done.

* In case Reverse pick up is not available at your address, then you need to courier the product to Medimall Healthcare warehouse. Courier cost will be given to you by issuing the MMH cash back of the same worth, which can be used at any of your shopping in future.

* Raise the RMA (Return Management Authorization), with 12 hours of receipt of the goods only once the RMA is approved, goods will be returned.

* In this case, your replacement order will be dispatched within 48 hours of the Returned order received.

* However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

Note :

* Replacement & Refund are subjected after QC approval.

* If QC fails then same product will be shipped back to the customer and Refund will not be done.

* In case Reverse pick up is not available at your address, then you need to courier the product to Medimall Healthcare warehouse. Courier cost will be given to you by issuing the cash back of the same worth, which can be used at any of your shopping in future.

 

I. Expired Product Received

* Raise the RMA (Return Management Authorization), with 12 hours of receipt of the goods only once the RMA is approved, goods will be returned.

* In this case, your replacement order will be dispatched within 48 hours of the Returned order received.

* However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

Note :

* Replacement & Refund are subjected after QC approval.

* If QC fails then same product will be shipped back to the customer and Refund will not be done.

* In case Reverse pick up is not available at your address, then you need to courier the product to rbcmart.com  warehouse. Courier cost will be given to you by issuing the cash back of the same worth, which can be used at any of your shopping in future.


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